Stay Luxe Privacy Policy

1. Important information and who we are

Purpose of this privacy policy

This privacy policy explains how Stay Luxe Limited (“Stay Luxe”, “we”, “us”, “our”) collects and processes your personal information when you use our website, platform, and services.

This includes any data you provide when you:

• create an account
• make a booking or enquiry
• list or manage a property
• contact us

This policy is intended to help you understand how and why we use your information, and your rights in relation to it.

This website is not intended for children, and we do not knowingly collect data relating to children.

Controller

Stay Luxe Limited is responsible for your personal information.

Contact details:

Email: hello@stayluxe.co

Changes to this policy

We may update this privacy policy from time to time. The latest version will always be available on our website.

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your information changes.

Third-party links

Our website may include links to third-party websites. We do not control these sites and are not responsible for their privacy policies.

2. The data we collect about you

Personal information means any information that can identify you.

We may collect, use, store and transfer different kinds of personal information, including:

• Identity data — name, date of birth (where required)
• Contact data — email address, phone number, address
• Booking data — reservation details, stay history, preferences
• Financial data — payment information (processed via secure providers)
• Profile data — account details, preferences, reviews
• Technical data — IP address, device and browser information
• Usage data — how you use our website and services

3. How your personal data is collected

We use different methods to collect data from and about you, including:

Direct interactions

You may give us your personal information by:

• creating an account
• making a booking
• contacting us

Automated technologies

As you use our website, we may automatically collect technical and usage data through cookies and similar technologies.

Third parties

We may receive personal information from:

• payment providers
• hosts or property managers
• analytics and service providers

4. How we use your personal data

We use your personal information to:

• provide and manage our services
• process bookings and payments
• connect guests with hosts
• communicate with you
• improve our platform and services
• prevent fraud and ensure platform security
• send marketing communications (where permitted)

We only use your personal information where we have a valid reason to do so, such as providing our services, complying with legal obligations, or where you have given consent.

5. Disclosures of your personal data

We may share your personal information with:

• Hosts and property managers to fulfil bookings
• Payment providers to process transactions
• Service providers who support our platform
• Professional advisers (e.g. legal, accounting)
• Regulators or authorities where required

We require all third parties to respect the security of your personal information.

6. International transfers

Your personal information may be transferred to and processed in countries outside New Zealand or Australia.

Where this happens, we take reasonable steps to ensure your information is protected and handled in a way consistent with applicable privacy laws.

7. Data security

We have implemented appropriate security measures to protect your personal information from unauthorised access, loss, or misuse.

However, no system is completely secure, and we cannot guarantee absolute security.

8. Data retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

9. Your legal rights

Depending on your location, you may have the right to:

• access your personal information
• request correction
• request deletion in certain circumstances
• object to certain uses of your data
• withdraw consent

If you wish to exercise any of your rights, please contact us at hello@stayluxe.co.

10. Cookies

We use cookies and similar technologies to:

• ensure our website functions properly
• understand how users interact with our platform
• improve user experience

You can manage cookies through your browser settings.

11. Complaints

If you have any concerns about how we handle your personal information, please contact us.

If you are not satisfied with our response, you may contact:

• New Zealand: Office of the Privacy Commissioner
• Australia: Office of the Australian Information Commissioner

12. Contact us

If you have any questions about this privacy policy or your personal information:

Stay Luxe Limited
Email: hello@stayluxe.co