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Availability & Pricing

Is the availability shown on the website accurate?
In short, yes, the availability shown on the site should absolutely be accurate!

To qualify as a Stay Luxe host there are certain standards that need to be met in terms of service. Availability is one of the most important and is therefore something we monitor very closely. All Stay Luxe hosts must ensure all external calendars are synced correctly and commit to keeping all seasonal rates and other information up to date at all times. This is clearly laid out in section 2.4 of our host agreement which must be agreed to before we publish the home on the website. If they don't, they are removed from the platform.

If you would prefer to check with your host before making the booking, you can contact them directly.

This home shows zero availability, is that correct?
In some cases, hosts may have recently taken a long-term tenant, so it is indeed correct. In others, hosts may not have opened their calendars yet for that season. On average, hosts will open calendars around 12 months in advance.

Is the price the total?
Yes — you just need to make sure the correct dates and number of guests are entered on the listing and the price displayed will be the correct total in your home currency, inclusive of all taxes and fees. There are no hidden charges and nothing to add on top.

I can't see the calendar to check prices and availability...
If there is no calendar displayed on the listing, it means that this home is not currently bookable. This is usually because the home is under review as to whether or not it still meets our standards. For example, we may have identified that its availability or pricing is incorrect, or we may have visited the home and are waiting for changes to be made so it meets our quality standards.

Why does the price change once I enter my dates and/or the number of guests?
There are many factors that can impact the final price:

  • Seasonal rates
  • Additional guests
  • Weekly or monthly discounts
  • Tax

These factors are built into our pricing model for each home. Without the relevant information entered, you will just be seeing the base rate, so it is very important to enter your dates and number of guests in order to calculate the correct price for your exact stay.