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How do I message my guest?

stayluxe
Written by stayluxe
August 30, 2026

1 Go to My Bookings in your StayLuxe host account.

My Bookings page in the StayLuxe host account

Open the Booking

2 Select the view icon beside the guest’s booking.

View icon beside a StayLuxe booking

3 Select Message Guest.

Message Guest button in the StayLuxe booking details

Send the Check-In Instructions

4 Select the Type a message… field.

Message field in the StayLuxe guest chat

5 Type or paste the guest’s complete check-in instructions.

Check that the arrival time, property address, access instructions and contact details are correct before sending the message.

6 Select the send icon.

Send message icon in the StayLuxe guest chat

Your check-in instructions have now been sent to the guest through StayLuxe.

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