I haven’t received a confirmation email for my booking

Where is my confirmation email?

A confirmation email is sent for every booking made on Stay Luxe once the host has confirmed your stay.

• For Instant Book homes, this email is sent immediately after booking.
• For Request to Book homes, it is sent once the host approves your request.

If you haven’t received your confirmation email

There are a few possible reasons:

1. Your booking is still pending. If you submitted a booking request, the host may not have reviewed it yet. Hosts have up to 48 hours to accept or decline a request.
2. Check your inbox and spam folder. For Instant Book reservations, make sure your email address was entered correctly and that the email has not landed in your junk or spam folder.
3. Still can’t find it? Our Stay Luxe Advisor team can help. Reach out via “contact us link” on our website, and they will resend your confirmation email.

You can also view your booking in your account

All your trip details are available in your Stay Luxe account, even if you have not received the email. To access them:

1. Log in to your Stay Luxe account.
2. Go to your My bookings.
3. Select your booking.

What you’ll find in your booking details

Your trip page includes everything from your confirmation email and more:

• Booking dates and check-in/check-out times
• Guest count (including pets, if applicable)
• Property location
• House rules
• Host contact details
• Payment plan or receipt
• Cancellation policy